Call 021 075 0733
✦ IICRC Certified · Auckland Wide · Family Owned

Clean Carpets.
Dry in Hours, Not Days.

Auckland Carpet Care is a family-owned, IICRC certified cleaning team serving all Auckland suburbs. We use truck-mounted hot water extraction — the method recommended by the NZ Wool Board — and promise results you'll see or we'll come back and make it right.

Same-week bookings
Carpets dry in 2–6 hours
Satisfaction guaranteed
24/7 flood emergency
IICRC Certified
🇳🇿 NZ Wool Board Approved Method
Satisfaction Guarantee
Insurance Documentation Provided
24/7 Flood Emergency
4.9
Average Google rating
2–6hrs
Average carpet dry time
24/7
Flood emergency response
What We Do

Five Services. One Trusted Team.

Every job comes with an honest assessment before we start — we'll always tell you what to expect, not just what you want to hear.

Carpet Cleaning

Hot water extraction (HWE) — the method recommended by most carpet manufacturers and the NZ Wool Board. Your carpets dry in 2–6 hours, not the days you get with inferior methods. No sticky residue, no harsh chemicals, and no mould risk under the underlay.

  • Commercial truck-mounted hot water extraction for deeper results
  • Full process: pre-vacuum, pre-spray, agitation, and high-powered extraction
  • Dry in 2–6 hours — not days like some operators
  • No residue left behind, so carpets stay cleaner for longer
  • IICRC certified, trusted by homeowners and property managers
  • Add-on: stain guard protection (up to 3 years coverage)
  • Add-on: sanitisation and deodourisation treatment

Upholstery Cleaning

Your couch sees more of your family than anything else in the house. Over time, body oils build up on armrests and headrests — creating those dark patches that vacuuming can't shift. We deep clean sofas, armchairs, dining chairs, and mattresses.

  • Sofas, couches, sectionals, armchairs, and ottomans
  • Dining chairs and fabric surfaces — any room in the house
  • Mattress cleaning — removes dust mites, allergens, and stains
  • Removes body oil build-up on arm rests and headrests
  • Truck-mounted HWE for deeper extraction than portable machines
  • Safe for most fabric types — we assess before we start
  • Just bought a second-hand suite? Let us make it hygienically clean

Stain Removal

Not all stains are equal — and we'll tell you honestly what we can remove before we start. Most stains lift cleanly. Old, set-in, or previously treated stains may need specialist products. We've seen them all: red wine, pet accidents, paint, blood, tomato sauce.

  • Red wine, coffee, and coloured drinks — including old set-in marks
  • Pet urine, pet accidents, and human accidents
  • Food stains: tomato sauce, jelly, grease, and more
  • Paint, lipstick, nail polish, and permanent marker
  • Blood and mud — even dried and ground in
  • Peroxide-based colour treatment for severe wine and cordial stains
  • Honest upfront assessment — we tell you the likely outcome before starting

Some stains cannot be removed — we'll always tell you this before we start, not after.

Flood Damage & Restoration

When flooding happens, every hour matters. Water sitting in carpet for more than 24–48 hours begins growing mould beneath the underlay — and that mould can spread into walls and subfloor before you ever see it. We respond 24/7 and work fast.

  • 24/7 emergency response — call us the moment it happens
  • Water extraction and emergency drying within hours of your call
  • Industrial air movers and dehumidifiers — not domestic equipment
  • Carpet can be re-stretched and re-laid after drying if needed
  • Mould prevention — we dry the building, not just the surface
  • We assist with your insurance claim documentation
  • IICRC certified flood restoration team

End-of-Tenancy Clean

Moving out? Don't risk losing your bond over carpet condition. Our end-of-tenancy carpet clean is recognised by property managers across Auckland, and our IICRC certification gives landlords confidence in the result.

  • Leave the property spotless and ready for final inspection
  • IICRC certification adds credibility with landlords and property managers
  • We document the clean to support bond refund disputes if needed
  • Stain treatment included where required
  • Same-week bookings available — ideal for tight handover schedules

Structural Timber Drying

When a flood soaks through your carpet, the damage doesn't stop at the surface. Water wicks deep into wall linings, subfloor boards, and timber framing — standard drying equipment can't reach inside a wall cavity. We dry your building from the inside out.

  • Moisture mapping — full scope of water penetration identified first
  • Industrial air movers placed inside wall cavities and subfloor
  • Dehumidification cycle — moisture extracted as air moves through structure
  • Daily monitoring and logging until readings confirm structure is safe
  • Drying completion report — evidence your insurer needs to close the claim
  • Follows IICRC S500 water damage restoration standard
Flood Response

What Happens When You Call Us

From the moment water enters your home, the clock is ticking. Here's exactly what we do.

Our 7-Step Flood Restoration Process

1

Emergency Call

We answer 24/7. Response within 60 minutes for Auckland metro.

2

Assess & Document

Moisture readings taken across all affected materials and contents.

3

Water Extraction

Excess water and any sewage removed from all affected areas.

4

Make Safe

Liaise with electricians or builders where needed before drying begins.

5

Structural Dry

Industrial air movers and dehumidifiers dry carpet, walls, framing, and ceilings.

6

Re-lay Carpet

Carpet re-stretched and re-laid once fully dry, if required.

7

Clean & Sanitise

Deep clean and sanitisation to finish. Insurance report provided.

 Water in your home right now? Call us immediately: 021 075 0733 — we answer 24/7
Why Choose Us

What Makes Us Different

There are plenty of carpet cleaners in Auckland. Here's what separates us.

IICRC Certified

Our team holds IICRC certification — the global standard for cleaning and restoration professionals. Not all operators are trained to this level.

🇳🇿

NZ Wool Board Method

We use hot water extraction — the only method recommended by most carpet manufacturers and the NZ Wool Board for deep cleaning NZ carpets.

Dry in Hours, Not Days

Our twin-vacuum extraction system removes as much moisture as possible. Most carpets are dry within 2–6 hours — not the 24+ hours of lower-quality cleans.

Structural Timber Drying

We're one of the only Auckland operators with a tested system for drying structural frames — essential for flood reinstatement and insurance claims.

Insurance Support

We provide full drying documentation and reports to support your insurance claim — including moisture logs for structural drying jobs.

Satisfaction Guarantee

If you're not happy with the result, we'll come back and make it right. No argument, no fuss. That's our promise on every job.

Our Work

Before & After

Real results from real Auckland homes — actual job photos, no stock images.

Carpet before cleaning — heavy staining and soiling across entire room Carpet after professional steam cleaning — fresh and restored
Before
After
Heavy Stain Removal — Rental Property Multiple deep stains and embedded soiling eliminated in a single visit.
Bedroom carpet before cleaning — visible traffic lanes and soiling Bedroom carpet after professional cleaning — uniform and restored
Before
After
Bedroom Carpet Restoration — Auckland Home High-traffic lanes and embedded dirt fully lifted. Carpet looks brand new.

Have a job you'd like featured? Send us your photos →

Customer Reviews

Real Results from Auckland Carpet Care Customers

Trusted by homeowners across Auckland for professional cleaning that actually delivers.

Carpet Cleaning
★★★★★
Xavier saved my carpets after a pet accident. Fast, friendly, and my floors dried quickly — I was back to normal the same afternoon. Highly recommend!

Emma L.

Henderson, Auckland
Stain Removal
★★★★★
I needed an urgent stain removal before moving out. Xavier and the team were reliable, professional, and the free quote made it easy to say yes. The bond came back in full.

Mark T.

Māngere, Auckland
Flood Restoration
★★★★★
Hot water pipe burst while we were away for the weekend. Auckland Carpet Care were there within the hour. They handled the whole thing — insurance paperwork and all. Couldn't have been more grateful.

Sarah W.

Mt Eden, Auckland
FAQ

Questions & Answers

Real answers from AKL Carpet Care — no jargon, no runaround.

Pricing depends on the number of rooms, their size, and the level of soiling. As a guide: bedrooms start from $40, living rooms from $60, hallways from $30, and stairs at $2.50 per step. We have a minimum job charge of $150. All prices exclude GST. Use our free online Cost Calculator for an instant estimate, or call us on 021 075 0733 and we'll give you a detailed breakdown.
Most carpets are dry within 2–6 hours. Exact drying time depends on the carpet type, the level of soiling, ventilation, and room temperature. We use a powerful twin-vacuum extraction system to remove as much moisture as possible before we leave — so you're not waiting days like you might with lower-quality operators. Opening windows after your clean speeds the process up considerably.
Honestly — it depends on the stain type, how old it is, and whether it's been treated before. Most stains lift completely with our process. Old, set-in stains and stains that have been treated with supermarket products first can be harder to remove. We always assess before we start and tell you the realistic outcome upfront — we'll never promise something we can't deliver. For severe red wine or cordial stains, we carry a specialist peroxide-based treatment that can lighten or remove colour stains where other methods fail.
Yes — sofas, armchairs, sectionals, dining chairs, and mattresses. We use the same truck-mounted hot water extraction system for upholstery as we do for carpets, which gets a deeper clean than portable machines. We assess your fabric type before starting and let you know what to expect. If you've just bought a second-hand suite, getting it properly cleaned before your family uses it is always a good idea.
Call us immediately — 021 075 0733 — we answer 24/7. The sooner we can get water out and start drying, the better. Water sitting in carpet for more than 24–48 hours begins growing mould under the underlay, which can spread into the subfloor and wall framing before you can see it. While you wait for us, turn off the water source if safe to do so, and open windows if weather permits. Do not use a domestic vacuum to extract water — you'll damage the machine and it won't be effective.
When a flood or significant leak occurs, water doesn't just stay in the carpet — it soaks into the subfloor boards, wall linings, and the structural timber framing of your home. Standard carpet drying equipment can't reach inside wall cavities or under subfloors. Structural timber drying uses specialised equipment placed inside these spaces to dry the timber from within. It matters because: (1) mould grows in these hidden wet spaces; (2) wet timber can cause floors to warp and doors to jam; and (3) most insurers require documented evidence of structural drying before they'll approve full reinstatement. We're one of the very few Auckland operators with a tested, documented system for this service.
Yes. We provide full documentation for flood and water damage jobs, including moisture readings, a drying log, and a completion report. This is what most insurers require to process a reinstatement claim. We can also liaise directly with your insurer or loss adjuster if needed. If you're unsure whether your damage is covered, call us first — we can help you understand what documentation will be needed.
Yes. Our primary cleaning solutions are non-toxic and safe for families and pets once the carpet is dry. We don't use harsh chemicals or soapy detergents that leave a sticky residue. If you have specific concerns about allergies or sensitivities, mention this when you book and we'll ensure the right products are used for your home.
For a typical family home, once a year is a good standard. Homes with pets, young children, or high foot traffic benefit from cleaning every 6–9 months. Regular professional cleaning doesn't just make your carpets look better — it extends their life significantly by removing abrasive grit particles that wear down carpet fibres over time. As the saying goes: regular cleaning stops carpets "ugly-ing out before they wear out."
Get In Touch

Request a Free Quote

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We'd love to hear from you

Whether it's a quick quote, an emergency flood, or advice on whether that stain will lift — just get in touch. We're a real Auckland family, not a call centre.

Phone 021 075 0733
Based in Mt Roskill, Auckland (serving all suburbs)

Opening Hours

Monday – Friday8:00am – 6:00pm
Saturday9:00am – 5:00pm
SundayBy arrangement
Flood & water damage: 24/7 emergency response

Ready to Book?

Same-week bookings available. Free quotes by phone or our online calculator. Satisfaction guaranteed or we'll make it right.

Serving all Auckland suburbs · Mt Roskill, Henderson, North Shore, East Auckland, South Auckland & more